(Charges will appear on your statement as “snsauditcore.com”.)

Due to the nature of customized, knowledge-based services, SNS Audit Core has the following return and refund policy:

1. Service Commitment

We are committed to delivering high-quality audit and advisory services. Each engagement is customized, involving detailed analysis, investigation, and expert recommendations.

2. Refund Conditions

Refunds are available only in the following cases:

• Duplicate Payment: You will receive a full refund of the duplicate charge.

• Service Not Rendered: If you paid for a service that has not yet been started, you may cancel and request a full refund.

• Project Cancellation Before Work Begins: Full or partial refunds may be issued based on pre-agreement.

3. Non-Refundable Scenarios

No refunds will be issued for:

• Services that have been started or delivered.

• Client dissatisfaction based on preference rather than service quality or contractual breach.

• Missed deadlines caused by delays in client-provided information.

4. Cancellation Policy

• Cancellations must be made in writing at least 48 hours before a scheduled session or project kick-off.

• For retainer or ongoing services, cancellations require a 15-day notice.

5. Resolution & Complaints

If you are unsatisfied with our service, contact our support team. We aim to resolve complaints through service correction, additional consultation, or service credits when appropriate.

6. Contact for Refunds

Email us at [your-email@example.com] with your full name, service details, invoice number, and reason for the request.